https://data.norfolk.gov/nominate/430962
Customer Behavior Patterns
- Reliance on Traditional Communication: A significant portion of Allegiant's customer base may prefer traditional telephone communication over digital channels. This preference for phone calls over online tools for booking, inquiries, and problem resolution can lead to a higher volume of calls than the airline's system can manage.
- Immediate Resolution Seeking: Many customers call for immediate assistance or resolution to their travel concerns, leading to longer call durations and thus fewer available lines for new callers.
Customer Behavior Patterns
- Reliance on Traditional Communication: A significant portion of Allegiant's customer base may prefer traditional telephone communication over digital channels. This preference for phone calls over online tools for booking, inquiries, and problem resolution can lead to a higher volume of calls than the airline's system can manage.
- Immediate Resolution Seeking: Many customers call for immediate assistance or resolution to their travel concerns, leading to longer call durations and thus fewer available lines for new callers.
Customer Behavior Patterns
- Reliance on Traditional Communication: A significant portion of Allegiant's customer base may prefer traditional telephone communication over digital channels. This preference for phone calls over online tools for booking, inquiries, and problem resolution can lead to a higher volume of calls than the airline's system can manage.
- Immediate Resolution Seeking: Many customers call for immediate assistance or resolution to their travel concerns, leading to longer call durations and thus fewer available lines for new callers.
Customer Behavior Patterns
- Reliance on Traditional Communication: A significant portion of Allegiant's customer base may prefer traditional telephone communication over digital channels. This preference for phone calls over online tools for booking, inquiries, and problem resolution can lead to a higher volume of calls than the airline's system can manage.
- Immediate Resolution Seeking: Many customers call for immediate assistance or resolution to their travel concerns, leading to longer call durations and thus fewer available lines for new callers.
Customer Behavior Patterns
- Reliance on Traditional Communication: A significant portion of Allegiant's customer base may prefer traditional telephone communication over digital channels. This preference for phone calls over online tools for booking, inquiries, and problem resolution can lead to a higher volume of calls than the airline's system can manage.
- Immediate Resolution Seeking: Many customers call for immediate assistance or resolution to their travel concerns, leading to longer call durations and thus fewer available lines for new callers.
Customer Behavior Patterns
- Reliance on Traditional Communication: A significant portion of Allegiant's customer base may prefer traditional telephone communication over digital channels. This preference for phone calls over online tools for booking, inquiries, and problem resolution can lead to a higher volume of calls than the airline's system can manage.
- Immediate Resolution Seeking: Many customers call for immediate assistance or resolution to their travel concerns, leading to longer call durations and thus fewer available lines for new callers.
Customer Behavior Patterns
- Reliance on Traditional Communication: A significant portion of Allegiant's customer base may prefer traditional telephone communication over digital channels. This preference for phone calls over online tools for booking, inquiries, and problem resolution can lead to a higher volume of calls than the airline's system can manage.
- Immediate Resolution Seeking: Many customers call for immediate assistance or resolution to their travel concerns, leading to longer call durations and thus fewer available lines for new callers.
Customer Behavior Patterns
- Reliance on Traditional Communication: A significant portion of Allegiant's customer base may prefer traditional telephone communication over digital channels. This preference for phone calls over online tools for booking, inquiries, and problem resolution can lead to a higher volume of calls than the airline's system can manage.
- Immediate Resolution Seeking: Many customers call for immediate assistance or resolution to their travel concerns, leading to longer call durations and thus fewer available lines for new callers.
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