Frontier Airlines said it takes these claims seriously and encourages customers to contact customer service, though this may not be as easy to do as it once was. Last year, the airline announced it overhauled its over and customer and introduced a new system that is automated and uses a chatbot, in part because it “removes negotiations.”
“We have on a number of occasions investigated specific claims by customers who say they were unfairly charged for a bag at the gate,” a Frontier Airlines spokesperson wrote. “And typically find there is more to the story.”
Johnnie said she has continued to fly with Frontier because the flights are inexpensive, but the baggage policy is “becoming a little bit too ridiculous.” Frontier Airlines' controversial policy are attracting attention once again, this time on TikTok, where customers allege that the budget airlines is imposing unexpected and unwarranted baggage fees.
link- https://medium.com/@johncorner2024/frontier-airlines-baggage-policy-c409ed45b10b
A user with the handle @noahglenncarter recently uploaded a video detailing passengers' fury over Frontier’s personal item policy. The clip is in response to several TikToks from March in which Dayana Villa, a Univision TV reporter, documented with the airlines In those clips, Villa says that Frontier attempted to make her and another passenger pay $99 for their personal items, allegedly telling them that the bags wouldn’t fit under the seat.
But in Villa’s footage, she displays how their bags fit properly in the bin that represents the plane’s under-the-seat space.
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