Here are the top 7 solutions to resolve common TurboTax issues:
1. Update TurboTax to the Latest Version
- Issue: Software bugs or errors may occur due to outdated versions.
- Solution: Ensure TurboTax is updated to the latest release by selecting "Check for Updates" within the software or enabling automatic updates.
2. Clear Cache and Cookies (Online Version)
- Issue: Browser-related problems such as the page not loading correctly or freezing.
- Solution: Clear the cache, cookies, and temporary internet files. Try using a different browser if the issue persists.
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3. Reinstall TurboTax (Desktop Version)
- Issue: Installation files may get corrupted, causing the software to malfunction.
- Solution: Uninstall TurboTax completely, restart your computer, and then reinstall it. Ensure you have the correct installation file from the official website.
4. Fix Error 5639 (Installation Failure)
- Issue: Installation or update errors due to corrupted files or incomplete downloads.
- Solution: Temporarily disable antivirus software and firewalls during installation. Re-download the installation package if needed.
5. Resolve E-file Rejection Errors
- Issue: Tax returns get rejected due to incorrect or mismatched information (e.g., SSN, AGI).
- Solution: Double-check all entered information, especially SSN, AGI, and PIN. Ensure the prior year’s AGI is entered correctly when filing electronically.
6. Resolve Error Code 36 (File Transfer Issues)
- Issue: Error 36 occurs when transferring data from the previous year’s TurboTax file.
- Solution: Verify the integrity of the prior year’s tax file. If damaged, restore it from a backup or manually enter the data for the current year.
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7. Fix Slow Performance or Crashing Issues
- Issue: TurboTax runs slowly or crashes frequently, often due to insufficient system resources.
- Solution: Close any unnecessary background programs, increase your system's memory or disk space, and ensure that your computer meets TurboTax’s system requirements.
If these solutions don’t resolve the problem, consider contacting TurboTax customer support for further assistance.
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